FREQUENTLY ASKED QUESTIONS

How long my order will take to arrive?

All K.Yan Cosmetics orders are fulfilled within 2-3 business days. As soon as you get your confirmation email with the parcel’s tracking code, standard shipping takes about 3 to 5 business days to deliver your parcel depending on your location.

What shipping method does K.Yan offers?

Our standard shipping method is by Pos Laju courier, which usually arrives within 2-4
days business days.

Can I cancel my order?

Once the order has been processed, you will receive a confirmation email from us.
Therefore, it is impossible to cancel your order as we already processed your order.

How do I contact customer services?

You can whatapps us at K.Yan Hotline number 017 – 878 7969

Customer return policy

Customer must inform the K.Yan Hq through whatapps within 5 days after received
the items. This applies ONLY if the items are incorrect, damaged or defective.
Unfortunately, we do not offer refunds and return if a product didn’t work out for
you.

Send us an email